Effective Date: 01.10.23

This Privacy Policy describes how GRILLO INC Ltd., trading as Premium Home UK (“Company,” “we,” “our,” or “us”) collects, uses, and safeguards your personal information when you visit our website and use our property consultancy services. By accessing and using our website and services, you consent to the practices outlined in this Privacy Policy.

Information We Collect

a. Personal Information
We may collect the following types of personal information:

Name
Contact information (address, email, phone number)
Identification information (passport, driver’s license, etc.)
Financial information (for payment and billing purposes)
Property preferences and requirements
Communication history between you and our representatives

b. Website Usage Data
We automatically collect certain information when you visit our website, including:

IP address
Browser type
Operating system
Pages visited
Date and time of access
Referring website
Device information

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and personalise our property consultancy services.
  • To communicate with you regarding your property inquiries and related matters.
  • To process payments and maintain billing records.
  • To analyse and enhance our website and services.
  • To comply with legal and regulatory requirements.
  • To prevent fraud and unauthorised access to our services.

Disclosure of Your Information

We may share your information with:

  • Third-party service providers who assist us in providing services (e.g., payment processors).
  • Legal authorities and government bodies when required by law.
  • Our professional advisors, such as legal and financial consultants.
  • Prospective buyers, sellers, or renters as part of our property consultancy services, with your consent.

We do not sell or trade your personal information to third parties for marketing purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no online data transmission or storage can be guaranteed to be 100% secure, and we cannot guarantee the security of information transmitted to us.

Your Rights

You have the following rights concerning your personal information:

  • Right to access: You can request access to the personal data we hold about you.
  • Right to rectify: You can request the correction of inaccuracies in your personal data.
  • Right to erasure: You can request the deletion of your personal data, subject to legal limitations.
  • Right to restrict processing: You can request restrictions on the processing of your personal data.
  • Right to data portability: You can request a copy of your data in a machine-readable format.
  • Right to object: You can object to the processing of your personal data for certain purposes.

To exercise your rights, please contact us at privacy@premiumhomeuk.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can manage cookie preferences through your browser settings.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices and legal requirements. Any updates will be posted on our website with the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at privacy@premiumhomeuk.com.